Neostrata Skin Active Exfoliating Wash

Ingredient Breakdown:

• Gluconolactone (Polyhydroxy Acid): Naturally found in skin, this PHA strengthens the moisture barrier, provides anti-aging benefits, and offers gentle exfoliation without sun sensitivity—perfect for sensitive or post-procedure skin.
• Maltobionic Acid (Polyhydroxy Acid): Derived from natural sugars, this powerhouse reduces the appearance of lines, wrinkles, and rough texture, while attracting moisture for a hydrated, comfortable finish.
• Botanical Complex: Infused with aloe, chamomile, cucumber, and rosemary, this blend calms, refreshes, and revitalizes tired skin.

INEZ Return Policy

At INEZ, we take pride in offering only high-end tattoo equipment, ensuring that you’ll rarely encounter issues with our supplies. However, your satisfaction remains our top priority, and we’re here to ensure a seamless experience for you.

28-Day Money-Back Guarantee
Should you wish to return an item, we offer a full 28-day money-back guarantee (excluding delivery costs) on all items returned to us. Items must be in their original, brand-new, sealed condition as they were upon arrival. Please note, exceptions apply to items such as needles, grips, tips, tubes, inks, or any product for which returns are handled directly by the manufacturer.

Conditions for Returns

• Items not in their original condition may incur a 10% re-packing fee or, in some cases, may not qualify for a refund.
• If a refund is refused, you have the option to either collect the item(s) from us or arrange and pay for redelivery.

Returns for Faulty Items
If an item seems faulty and is still under warranty, you may return it to us for inspection. Upon confirming the fault:

• We will attempt to repair the item.
• If repair is not possible, we will issue a replacement.

If no actual fault is discovered and it was a matter of troubleshooting, the item will be returned to you. Customers are responsible for safe packaging and shipping of returned items. We recommend using an insured, trackable delivery method to ensure the item reaches us securely.

Return Postage Costs
For confirmed faulty items, we will reimburse return postage costs in the form of a refund or credit note once a valid receipt is provided.

At INEZ, your trust and satisfaction drive everything we do. Should you need assistance with a return, our team is always ready to support you professionally and efficiently.

INEZ Shipping Policy

At INEZ, we are committed to providing a seamless and reliable delivery experience, ensuring you receive your high-end tattoo equipment as quickly as possible.

Same-Day Dispatch

• Orders placed before 15:00 (Monday to Friday) will be dispatched the same working day via DPD.
• For weekend service, place your order by 14:15 on Sunday for delivery on Monday with DPD.

Free Mainland UK Delivery
We are pleased to offer free delivery to all mainland UK addresses for orders over £100 (excluding VAT). For orders below this threshold, our delivery rates start from as little as £5.95, depending on your location.

Delivery Options and Locations
Our partnership with DPD ensures a fast and dependable delivery service, so you can rest assured your INEZ products will arrive promptly and in perfect condition. Delivery costs for areas outside mainland UK will vary, and our team is always happy to provide further details or assist with your specific needs.

At INEZ, we understand the importance of timely and secure delivery, and we strive to uphold the exceptional service that matches the quality of our products. Should you have any questions or require assistance with your order, please contact us, and we’ll be delighted to help.